Clover House PharmacyGPhC

Pharmacy context

This community pharmacy is close to a medical practice in the town centre of Sleaford, Lincolnshire. Its main services include dispensing NHS prescriptions and selling over-the counter medicines. The pharmacy offers a medicine delivery service. And it supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. It also provides a private ear care service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy appropriately identifies and manages the risks associated with providing its services. It advertises how people can give feedback. And it uses the feedback it receives to inform the way it provides its services. The pharmacy mostly keeps the records it needs to by law. And it keeps people’s confidential information secure. Pharmacy team members understand how to respond to concerns to protect potentially vulnerable people. And they act openly and honestly by recording and discussing the mistakes they make when dispensing.

• Principle 2 – Staff

  Standards met

  The pharmacy has suitably skilled and knowledgeable people working to provide its services safely and effectively. Its team members work together well. They receive regular opportunities to reflect on their learning and development needs. And they engage in ongoing learning to support the safe implementation of new services. Pharmacy team members understand how to raise concerns at work. And they regularly share information and ideas through team discussions.

• Principle 3 – Premises

  Good practice

  The pharmacy is fitted out and maintained to a good standard. And it provides a professional environment tailored to the services it provides. Pharmacy team members actively promote the use of the private consultation room which is equipped to support the pharmacy’s growth in offering more clinical services.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are fully accessible to people. Overall, the pharmacy manages its services well to ensure people receive appropriate care and support. The pharmacy has effective processes for managing its medicines. It stores its medicines safely and within the correct environment.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for providing its services. It monitors it equipment to ensure it remains in safe working order. And pharmacy team members use the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.

Inspection history summary