Lips Battersea PharmacyGPhC

Pharmacy context

This private pharmacy is located next to a clinic within Battersea Power Station. The pharmacy opens seven days a week. It sells medicines over the counter. And it dispenses people’s prescriptions. People can visit the pharmacy to have a health check or their blood pressure measured. They can see a pharmacist for advice on immunisations, minor illnesses, vaccinations and weight management.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy manages its risks appropriately. It has written instructions to help its team members work safely. It mostly keeps the records it needs to by law. It has the insurance it needs to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy log and review the mistakes they make to learn from them and to try to stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They usually keep people’s private information safe. And they understand their role in protecting vulnerable people.

• Principle 2 – Staff

  Good practice

  The pharmacy has the people it needs to deliver safe and effective care. And its team members do the right training for their roles. Members of the pharmacy team work well together and have a work culture of openness, honesty and learning. And they use their judgement to make decisions about what is right for the people they care for. The pharmacy team is comfortable about giving feedback on how to improve the pharmacy’s services. And it knows how to raise a concern if it has one.

• Principle 3 – Premises

  Good practice

  The pharmacy is bright, clean and modern. It provides a safe, secure and professional environment for people to receive healthcare in. It’s well designed to meet the needs of the people who use it, and to make sure they can receive services in private when they need to.

• Principle 4 – Services

  Standards met

  The pharmacy provides services that people can access easily. Its working practices are generally safe and effective. And it keeps adequate records for the services it provides to show that it has given the right product to the right person. The pharmacy gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team are friendly and helpful. They dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is suitable for what it’s being used for.

Inspection history summary