Concord PharmacyGPhC

Pharmacy context

This is a community pharmacy which is based in a medical centre in Bristol. It serves its local population which is mixed in age range and background. The pharmacy opens six days a week. The pharmacy sells a range of over-the-counter medicines, dispenses NHS prescriptions, supplies lateral flow test kits for COVID-19, supplies medicines for the treatment of minor ailments, offers the flu vaccination service and supplies medicines in multi-compartment compliance packs for people to use living in their own homes. This inspection took place during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members have procedures in place to record and review mistakes when they happen and to learn from these. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information, and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.

• Principle 2 – Staff

  Standards met

  The pharmacy's team members have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team protects people’s private information. The pharmacy is secure and protected from unauthorised access.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are accessible, effectively managed and delivered safely. The pharmacy obtains, stores and manages medicines safely and ensure that all of the medicines it supplies are fit for purpose. The pharmacy team take appropriate action where a medicine is not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has access to the appropriate equipment and facilities to provide the services offered. These are used in a way that helps protect patient confidentiality and dignity.

Inspection history summary