G Horton LtdGPhC

Pharmacy context

This is a community pharmacy in the centre of Cirencester, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. The pharmacy’s team members provide advice and sell over-the-counter medicines. The pharmacy offers a few services such as seasonal flu vaccinations, the New Medicine Service and local deliveries for people who require this. And some people’s medicines are supplied inside multi-compartment compliance packs if they find it difficult to take them. This inspection was carried out following receipt of a concern about potential unauthorised access to prescription-only medicines (POMs).

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy largely manages its risks appropriately and members of the pharmacy team have access to written instructions to help them to work safely. They understand how to protect the welfare of vulnerable people and can safeguard people’s confidential information appropriately. Team members deal with their mistakes responsibly. But they are not always documenting details when they review them. This could make it difficult for them to show that they regularly spot patterns and prevent similar mistakes happening in future. And the pharmacy could do more to make sure its records contain the right details.

• Principle 2 – Staff

  Standards met

  The pharmacy’s team members have a range of skills and experience. The owner and pharmacist support them. And the pharmacy provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises are suitable for it to provide its healthcare services from. Team members keep the pharmacy suitably clean. And the pharmacy has a separate space where confidential conversations and services can take place.

• Principle 4 – Services

  Standards met

  People can easily use the pharmacy’s services. The pharmacy obtains its medicines from reputable sources and manages them appropriately. And team members routinely identify people who receive higher-risk medicines. But they don’t always record details when relevant checks are made. This limits the pharmacy’s ability to show that people are provided with appropriate advice when they supply these medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And the team ensures they are used appropriately to protect people’s private information.

Inspection history summary