Donnington PharmacyGPhC

Pharmacy context

This busy community pharmacy is located inside a large medical practice in a residential area of Donnington. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines, as well as other health and beauty items. The pharmacy supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them at the right time. And it offers a home delivery service. Several additional services are also available including Medicines Use Reviews (MURs), emergency hormonal contraception (EHC) and patient group directives (PGDs) covering the treatment of common ear, nose and throat conditions, as well as uncomplicated urinary tract infections (UTIs). The pharmacy also offers flu vaccines during the relevant season and a substance misuse treatment service is available.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks associated with its services. It has written procedures to help make sure team members complete tasks safely and it maintains the records it needs to by law. Team members are clear about their responsibilities. They understand how to keep people's private information safe and raise concerns to protect the wellbeing of vulnerable people.

• Principle 2 – Staff

  Standards met

  Pharmacy team members hold the appropriate qualifications for their roles. They complete some ongoing training and get feedback on their development to help them learn and improve. Team members support one another well and they can raise concerns and provide feedback about the pharmacy's services.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a secure and appropriate environment for the delivery of healthcare services. It has designated consultation rooms to enable it to provide people with access to areas for private and confidential discussions.

• Principle 4 – Services

  Standards met

  The pharmacy sources and stores its medicines appropriately. Its services are accessible and suitably managed, so people receive suitable care. But team members do not always identify people on high-risk medicines. So, some people may not always get all the information and advice they need about their medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment and facilities are suitable maintained, and team members use equipment in a manner that protects people's privacy.

Inspection history summary