Wellington PharmacyGPhC

Pharmacy context

This busy community pharmacy is located inside a medical practice on the outskirts of town and it operates extended opening hours. It mainly dispenses NHS prescriptions and sells a small range of over-the-counter (OTC) medicines. The pharmacy provides some medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time. It also provides several other services including flu vaccinations and a substance misuse service. The inspection was completed during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks associated with its services. And it maintains the records it needs to by law. Pharmacy team members are clear about their roles and they record their mistakes to help them learn and improve. They understand how to keep people’s private information safe and raise concerns to help protect the health and wellbeing of vulnerable people.

• Principle 2 – Staff

  Standards met

  Pharmacy team members hold the appropriate qualifications for their roles, and they work well together in a supportive environment. Team members get feedback on their development and they complete some ongoing training to keep their skills and knowledge up to date. They feel comfortable raising concerns and providing feedback to help improve pharmacy services.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a professional environment suitable for the delivery of healthcare services. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are suitably managed. It sources and stores medicines appropriately, and pharmacy team members complete regular checks to make sure medicines are fit for supply. The pharmacy could improve how it manages higher-risk medicines to make sure that people get all the advice they need to take these medicines safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide its services and team members use the equipment in a way that protects people’s privacy.

Inspection history summary