BootsGPhC

Pharmacy context

This is a community pharmacy in a large branch of Boots. The Boots store is in a retail park on the outskirts of Newbury. The pharmacy provides a range of services including dispensing prescriptions. It has a selection of over‐the-counter medicines and other pharmacy related products for sale. It provides a range of other services, including a flu vaccination service and a pneumonia vaccination service. And it supplies medicines for its substance misuse service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has suitable procedures to identify and manage risk. It has written procedures in place to help ensure that its team members work safely. And it has insurance to cover its services. The pharmacy team keeps people’s private information safe. And it knows how to protect the safety of vulnerable people. But the system it has for responding to people’s telephone queries does not allow it to deal with them effectively.

• Principle 2 – Staff

  Standards met

  The pharmacy trains its team members for the tasks they carry out. And it effectively supports team members with additional training needs. The pharmacy team manages its workload safely and effectively. And team members support one another. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services. But the pharmacy does not satisfactorily manage people’s phone calls to the pharmacy.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises provide a suitable environment for people to receive its services. And they are sufficiently clean and secure. The pharmacy has made some sensible adjustments to help reduce the risk of the spread of viral infections. And the team keeps its workspace sufficiently tidy and organised.

• Principle 4 – Services

  Standards met

  The pharmacy makes its services accessible for people. And its procedures ensure that its services are supplied safely and effectively. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy team ensures that the medicines it supplies have the information that people need so they can take their medicines properly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.

Inspection history summary