Wellbeing PharmacyGPhC

Pharmacy context

This is a community pharmacy in the centre of Alton. It is one of 40 under the same ownership. As well as NHS essential services the pharmacy provides Medicines Use Reviews (MURs), New Medicines Service (NMS) and a prescription delivery service. It also provides multi-compartment compliance packs for people living in the local community and nursing homes. In addition, the pharmacy provides seasonal flu vaccinations, emergency hormonal contraception (EHC) and drug misuse support services, including the supervised consumption of methadone and buprenorphine. The pharmacy also has a travel vaccination and malaria prophylaxis service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy ensures that its working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep their information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. The pharmacy has adequate insurance in place to help protect people if things do go wrong. But the pharmacy is not thorough enough in the way that it captures information which will help the team to learn and improve.

• Principle 2 – Staff

  Standards met

  The pharmacy team manages the workload safely and effectively and team members work well together. They support each other well. They are able to provide feedback to one another to improve the pharmacy’s services.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises are generally clean, tidy and organised. They provide a safe, secure environment for people to receive healthcare services. But the pharmacy does not have enough storage space. This means that the pharmacy did not look as tidy and organised as it could.

• Principle 4 – Services

  Standards met

  The pharmacy generally provides its services safely and effectively. And it generally gives people the advice and information they need to help them use their medicines properly. The pharmacy usually manages its medicines safely. But it is not always thorough enough in the way it checks that its medicines are all fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment to keep people's private information safe.

Inspection history summary