Moorlands PharmacyGPhC

Pharmacy context

This is a busy pharmacy in a medical centre close to the town centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions and a small number of private prescriptions, some of which are from the company’s online prescribing service. Some medicines are supplied in multi-compartment compliance aid devices to help people take their medicines at the right time. The pharmacy sells a range of over-the-counter medicines and provides a range of health checks. It also sells independent living aids and equipment to help people with mobility issues. Some prescriptions are prepared in another Lloyds pharmacy in Warrington known as the offsite dispensary.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy generally manages risks to make sure its services are safe. It takes some action to improve patient safety. But team members do not make full records or review all their mistakes, so they may be missing out on some learning opportunities. The pharmacy keeps its records up to date, so it can show it is providing services safely. It has written procedures to keep people’s private information safe. But team members do not always follow these procedures, which increases the chance of people’s confidential information being seen. The pharmacy asks its customers for their views and understands how it can help to protect the welfare of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy team members complete training for the jobs they do. And they do some ongoing learning to help them keep their skills and knowledge up to date. They are comfortable about providing feedback to their manager and receive feedback about their own performance. Team members have opportunities to discuss issues informally together. These communications are not usually recorded, so issues raised might not always be acted on. The pharmacy enables the team members to act on their own initiative and use their professional judgement to help people who use the pharmacy’s services.

• Principle 3 – Premises

  Standards met

  The premises are clean and provide a safe, secure and professional environment for people to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy offers a range of healthcare services which it makes available to people with different needs. The services are generally well managed. People receive their medicines safely and the pharmacy gives people taking high-risk medicines extra advice. The pharmacy sources and supplies medicines safely. And carries out some checks to ensure medicines are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely.

Inspection history summary