Cross ChemistGPhC

Pharmacy context

This community pharmacy is located in a largely residential area, providing its services mainly to people who leave nearby. Most of its activity is dispensing NHS prescriptions and providing other NHS services including seasonal flu and Covid-19 booster vaccinations, the hypertension case-finding service, substance misuse supplies and the Pharmacy First service. It delivers medicines to some people’s homes and supplies medicines in multi-compartment compliance packs to some people. It also offers other private services under patient group directions (PGDs) including travel vaccinations.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy generally identifies and manages risks effectively so that people receive safe services. Its team members know what they can and can’t do in the absence of a pharmacist. And they protect people’s information well. The pharmacy uses mistakes as opportunities to learn and improve and it largely keeps the records it needs to by law.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to provide its services safely. And its team members have either completed or are enrolled on accredited training for the roles they undertake. Ongoing development of team members’ skills is encouraged and supported. Team members can ask for help from more experienced members of staff or discuss concerns or other issues they may be having, in an open way.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises are adequate for the services the pharmacy provides. The pharmacy has a consultation room where people can receive services or have a conversation with a member of the pharmacy team.

• Principle 4 – Services

  Standards met

  The pharmacy generally provides its services safely and it tries to make its services accessible to people with differing needs. It gets its medicines from appropriate sources, and it manages them reasonably well, so they are safe to supply to people. But it sometimes keeps medicines with different expiry dates and from different batches in the same container which could make it harder for the pharmacy to be sure that all its medicines are fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services effectively. It checks that its equipment is working correctly. However, it could keep some of its counting equipment cleaner to prevent cross-contamination.

Inspection history summary