Shah PharmacyGPhC

Pharmacy context

An independent pharmacy located on a busy high street in Hounslow, London, serving a diverse community. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), New Medicines Service (NMS), travel vaccinations, emergency hormonal contraception and multi-compartment compliance aids for patients in their own homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy adequately manages most of the risks associated with its services. The pharmacy keeps the records that it needs to and the pharmacy’s team members understand how to protect vulnerable people and people’s personal information. But, the pharmacy does not record all of its mistakes. So it might miss opportunities to spot patterns and trends and so reduce the chances of the same things happening again.

• Principle 2 – Staff

  Standards met

  The pharmacy team members have the right qualifications for the jobs they do, or they are in appropriate training. Team members work well together and are comfortable providing feedback to their manager. They get some ongoing training. But this does not happen regularly, so their knowledge may not be always fully up to date.

• Principle 3 – Premises

  Standards met

  The premises provide a professional environment for people to receive healthcare. The pharmacy has a private consultation room so that people can have confidential conversations.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are accessible to most people and they are well managed with people on high risk medicines being identified, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Inspection history summary