Cadbury Heath PharmacyGPhC

Pharmacy context

This is a community pharmacy in a residential area to the east of the city of Bristol. Its customers are mainly elderly but, there is a school close by and so some parents also use the pharmacy. They mainly dispense NHS prescriptions and sell over-the-counter medicines. ​

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members identify and manage risks satisfactorily. But, they could learn more from their mistakes to prevent them from happening again. The pharmacy identifies prescriptions for high-risk medicines. This helps its staff to supply these safely and to make sure that people use them properly. The pharmacy is appropriately insured to protect people if things go wrong. The team keep the up-to-date records that they must keep by law. They keep people’s private information safe and know how to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy generally has sufficient staff to deal with the workload and the team is supported by the company when someone is unexpectedly absent. The team are encouraged to keep their skills up to date. The team members who are in training are supported. The pharmacy team work well together. They are comfortable about providing feedback to their manager and this is acted on.

• Principle 3 – Premises

  Standards met

  The pharmacy looks professional. It is tidy and organised. ​There is good signposting to the consultation room on the door. But, this is not visible to people entering the pharmacy and so they may not know that there is somewhere private for them to talk.

• Principle 4 – Services

  Standards met

  Most people can access the services the pharmacy offers. But, some people with specific mobility needs may have difficulty entering the pharmacy. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team make sure that people have the information that they need to use their medicines safely and effectively. And, the pharmacist intervenes if people are not using their medicines properly, they are suffering from side effects or medicines are not safe for them to take. But, the team could be better at identifying any concerns with people who use the pharmacy’s managed repeat prescription service. The pharmacy gets its medicines from suppliers. Medicines are stored and disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate equipment and facilities for the services it provides.

Inspection history summary