Jhoots PharmacyGPhC

Pharmacy context

This community pharmacy is located inside St Chads Health Centre, Lichfield. Its main activity is dispensing NHS prescriptions which are mainly for people who are registered within the health centre. It also provides some additional NHS services such as Pharmacy First, New Medicines Service and emergency contraception. Some people are supplied their medicines in multi-compartment compliance packs to help take them correctly.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy largely identifies and manages the risks associated with its services. Written procedures are available to help its team members work safely and effectively. But they have not read all of the procedures relevant to their role which may make it harder to demonstrate that they fully understand them. Members of the team do not always make a record of when things go wrong so they miss out on opportunities to learn and make changes to reduce the risk of errors. The pharmacy largely keeps accurate records that are needed by law. Team members generally understand how to keep private information safe, and they take appropriate action to safeguard people that are vulnerable.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough team members to effectively provide its services. And it provides support to members of the team who are on training courses. Members of the team feel comfortable to raise concerns and provide feedback.

• Principle 3 – Premises

  Standards met

  The environment is suitable for the provision of pharmacy services. The pharmacy premises are small, but its team members use the space effectively to safely manage the workload undertaken. A consultation room is available for people to have a private conversation with a member of the team.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are easy for people to access. Its working practices are effective and generally safe. But members of the pharmacy team do not always know when higher-risk medicines are being handed out. So they might not always be able to check that medicines are still suitable, or give people advice about taking them. The pharmacy sources and stores medicines appropriately and carries out some checks to make sure they are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely. It maintains the equipment appropriately and keeps it securely.

Inspection history summary