Swan PharmacyGPhC

Pharmacy context

This is a 100-hour community pharmacy attached to a medical practice in Petersfield, Hampshire. The pharmacy dispenses NHS and private prescriptions. It offers a few services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS), delivers medicines, provides advice and sells a limited range of over-the-counter (OTC) medicines. The pharmacy also supplies multi-compartment compliance aids to people if they find it difficult to manage their medicines. And, some people’s prescriptions are assembled from another part of the company’s premises.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy’s working practices are safe. The team is proactive in protecting the welfare of vulnerable people. The pharmacy protects people's private information well. It adequately maintains most of its records in accordance with the law. And, members of the pharmacy team monitor the safety of their services by recording mistakes and learning from them. But, they don't record enough detail, which makes it harder for them to spot patterns, help prevent the same things happening again and have enough information available if problems or queries arise.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing regular training.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises are clean and secure. They provide a suitable environment to deliver healthcare services. And, they have a space available where private conversations can take place.

• Principle 4 – Services

  Standards met

  The pharmacy has extended opening hours and provides people with easy access to its services. The pharmacy’s services are largely delivered in a safe manner. Team members routinely identify people receiving higher-risk medicines. They ask relevant questions and record this information. This helps to show that people are provided with the right advice to take their medicines safely. The pharmacy obtains its medicines from reputable sources. It usually stores and manages its medicines appropriately. But, members of the pharmacy team are supplying some medicines inside compliance aids without fully ensuring that they are suitable. And, it has no designated containers to store and dispose of some medicines that could be harmful to the environment.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment is clean, well maintained and used in a way that helps to protect people’s privacy.

Inspection history summary