Whalley Range PharmacyGPhC

Pharmacy context

This is a community pharmacy in a residential area in the town of Blackburn, Lancashire. It dispenses NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy provides the NHS hypertension case finding service, a home delivery service and dispenses some medicines in multi-compartment compliance packs to people who need support in taking their medicine correctly.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy correctly identifies and manages the risks associated with its services. Pharmacy team members help keep people’s confidential information secure and are appropriately equipped to safeguard vulnerable adults and children. The pharmacy has a process to record details of mistakes made during the dispensing process. But team members do not retain records of these mistakes. So, they may miss the opportunity to identify any specific trends or patterns.

• Principle 2 – Staff

  Standards met

  The pharmacy employs a team of qualified pharmacy team members to manage the workload. It provides some support to pharmacy team members to update their knowledge and skills. Team members work well together to help provide the pharmacy’s services efficiently. And they can provide feedback and raise concerns where necessary.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are suitable for the services the pharmacy provides to people. There is a suitable consultation room for people to use to have private conversations with team members.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services to people safely and effectively. It takes steps to ensure it actively promotes its services to its local community. The pharmacy correctly sources and stores its medicines. And it completes checks of its medicines to identify and highlight medicines which are close to expiring or out of date. But date-expired medicines aren't always removed from dispensing stock in a timely way. And this could increase the chance of the pharmacy supplying medicines to people which are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the correct equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.

Inspection history summary