Queens Square PharmacyGPhC

Pharmacy context

The pharmacy is in a small shopping precinct in a residential area in Hemel Hempstead. The pharmacy dispenses NHS and private prescriptions and provides health advice. It supplies medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Its services include prescription delivery, stop smoking, new medicines service, ‘Fit to Fly’ certificates, seasonal flu vaccination and supervised consumption.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy's working practices are safe and effective. It has satisfactory written instructions to help make sure the pharmacy’s team members work safely. Members of the pharmacy team are clear about their roles and responsibilities. The pharmacy asks people for feedback so it can improve its services. The pharmacy's team members generally keep the records they need to up to date so they can show the pharmacy is providing its services safely. They protect people’s private information, and they understand their role in safeguarding vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy’s team members work well together to deliver its services safely and manage the workload. They are supported in keeping their knowledge and skills up to date. Team members are comfortable in providing feedback about services.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises are clean, bright and suitable for the provision of healthcare services. Its public facing areas are generally tidy. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines safe and protects people's information.

• Principle 4 – Services

  Standards met

  The pharmacy opens early and stays open later than is usual. People with different needs can easily access its services. Overall, the pharmacy's working practices are safe and effective. And it obtains and stores its stock appropriately so the medicines it supplies are fit for purpose. The pharmacy team members know what to do if any medicines or devices need to be returned to the suppliers. They make sure people have all the information they need to use their medicines safely. They provide a description of each medicine when they pack these together in compliance aids to make it easier for people to identify their medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy generally has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.

Inspection history summary