BootsGPhC

Pharmacy context

The pharmacy is located in Plymstock, Plymouth. It sells over-the-counter medicines and dispenses NHS and private prescriptions. It supplies medicines to the residents of a large number of care homes. The pharmacy delivers medicines to people’s homes. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers services including Medicines Use Reviews (MURs), the NHS New Medicines Service (NMS), flu vaccinations and services for substance misusers.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies its risks appropriately. Team members usually record their errors and review them as a team to identify the cause of errors. This allows the pharmacy team to make the necessary changes to stop mistakes from happening again. The pharmacy has adequate written procedures in place for the work it does. The pharmacy asks people for their views and acts appropriately on the feedback. It has adequate insurance to cover its services. The pharmacy keeps the records required by law. And it keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff. Team members are appropriately trained for their roles. They keep their skills and knowledge up to date and are supported in their development. Team members feel confident to suggest and make changes to improve their services. They communicate well with each other. ​

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy has a soundproofed room where people can have private conversations with members of the pharmacy team. The pharmacy operates a hatch system which allows people to access its services late at night when the shop is closed.

• Principle 4 – Services

  Standards met

  The pharmacy is accessible and advertises its services appropriately. It responds quickly to external changes, such as the closure of a GP practice, to ensure people are still able to receive their medicines. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines. The pharmacy offers a range of additional services and the pharmacy team delivers these services safely. Team members providing the services ensure that their training is up to date. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.

• Principle 5 – Equipment

  Standards met

  The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and well-maintained. Computers are used in a way that protects people’s private information.

Inspection history summary