Matson PharmacyGPhC

Pharmacy context

This is a community pharmacy in a shopping area in the southern suburbs of the city of Gloucester. A wide variety of people use the pharmacy but they are mostly middle-aged. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aids to help vulnerable people to take their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy’s working practices are generally safe and effective. The pharmacy keeps the up-to-date records that it must by law. And, it is appropriately insured to protect people if things go wrong. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.

• Principle 2 – Staff

  Good practice

  The pharmacy has enough staff to manage its workload. And, it has proactively employed an additional team member to accommodate anticipated growth. It also has good procedures to cope with sickness, holidays and busy periods, such as, Christmas. The team members are encouraged to keep their skills up to date. And, those members in training are well supported. The team members feel comfortable about providing feedback to their manager to improve services and this is acted on.

• Principle 3 – Premises

  Standards met

  The pharmacy generally looks professional. The work areas are small but mainly tidy and organised. The pharmacy signposts its consultation room but the sign is not prominent. So, some people may not realise that there is somewhere private for them to talk.

• Principle 4 – Services

  Standards met

  The pharmacy offers a good range of services. People can access the services it offers. The pharmacy services are effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate equipment for the services it provides. And, the team members make sure that it is clean and fit-for-purpose.

Inspection history summary