Badham Pharmacy LtdGPhC

Pharmacy context

This is a new community pharmacy in a village close to the centre of the city of Gloucester. A wide variety of people use the pharmacy but most are elderly or families with young children. The pharmacy dispenses NHS and private prescriptions and sells over‐the‐counter medicines. It supplies several medicines in multi‐compartment compliance packs to help vulnerable people in their own homes to take their medicines. It also supplies the medicines for the residents of a local nursing home. The inspection was carried out during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy's working practices are generally safe and effective. It has taken action to reduce the risk of transmission of COVID-19. The pharmacy is appropriately insured to protect people if things go wrong. The team members keep people’s private information safe and they know how to protect vulnerable people. The pharmacy mainly keeps the required up‐to‐date records. But the team members could learn more from their mistakes to prevent them from happening again.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. The pharmacy team members are encouraged to keep their skills and knowledge up to date. And they are kept informed about changes in advice relating to COVID‐19. The team members work well together and they are comfortable about providing feedback to their manager. He acts on this to improve services at the pharmacy.

• Principle 3 – Premises

  Standards met

  The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy does not signpost its consultation room so people may not know that there is somewhere private for them to talk.

• Principle 4 – Services

  Standards met

  Everyone can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy mainly gets its medicines from appropriate sources and stores them safely. The team members make sure that people only get medicines that are safe. But they do not record what they have done about any medicine they have received a concern about.  This may make it difficult if an issue had to be followed up at a later date.

• Principle 5 – Equipment

  Standards met

  The pharmacy has taken action to reduce the spread of coronavirus with changes to its flow of people and the use of protective screens and equipment. It has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit‐for‐purpose.

Inspection history summary