WellGPhC

Pharmacy context

This is a community pharmacy in the centre of the village of Poynton, Stockport. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including medicines use reviews (MURs), flu vaccinations, a substance misuse service and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes. And it has a self-service​ machine which allows people to collect their medicines 24-hours a day.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It mostly keeps the records it must have by law and keeps people’s private information safe. The pharmacy team members have the knowledge necessary to protect the welfare of children and vulnerable adults. And they have some processes and training in place to support them. The pharmacy team members try to learn from any errors they make whilst dispensing. And they take steps to help make sure the errors are not repeated.​

• Principle 2 – Staff

  Standards met

  The pharmacy has enough suitably skilled team members to manage the services it provides. It reviews staffing levels to ensure they remain appropriate. The team members openly discuss ways to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. The pharmacy supports its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with a regular training programme and appraisals of performance. The team members tailor their training to help them achieve personal goals. And to make sure they have the necessary skills for their roles. They feel comfortable to raise professional concerns when necessary.

• Principle 3 – Premises

  Standards met

  The pharmacy is secure, clean and properly maintained. It provides a suitable space for the health services provided. And, it has a suitable room where people can speak to pharmacy team members privately.

• Principle 4 – Services

  Standards met

  The pharmacy offers an extended range of choice for people to access their medicines. And the pharmacy premises are easily accessible, including for people using wheelchairs. People can make use of the pharmacy's health check equipment to help monitor their health. And the team members are good at supporting people with healthy lifestyle advice. ​The team members take steps to identify people taking high-risk medicines. And, they provide people with advice to help them take these medicines safely. The pharmacy sources its medicines from licenced suppliers. And it generally stores and manages it medicines appropriately. The pharmacy mostly manages the risks associated with dispensing medicines into multi‐compartmental compliance packs but it doesn't always provide people with patient information leaflets as required.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.

Inspection history summary