The Leys Pharmacy Greater LeysGPhC

Pharmacy context

The pharmacy is adjacent to a health centre and near local shops in a residential area on the outskirts of Oxford. The pharmacy dispenses NHS and private prescriptions and provides health advice. It supplies medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Its services include prescription delivery, health checks, treating minor ailments, seasonal flu vaccination, weight management and supervised consumption. The inspection took place during the COVID‐19 pandemic. All aspects of the pharmacy were not inspected.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy's working practices are generally safe and effective. The pharmacy has satisfactory written instructions which tell team members how to complete tasks and work safely. Pharmacy team members don’t always record their mistakes so they may miss opportunities to learn from them and help prevent similar mistakes happening again. They have ways of working to help protect people against COVID‐19 infection. The pharmacy keeps the records it needs to by law so it can show it is providing safe services. And the pharmacy asks people for feedback on how it can improve its services. Members of the pharmacy team keep people's private information safe. And they understand their role in protecting the welfare of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy’s team members work well together to manage the workload. And the pharmacy supports them keeping their skills and knowledge up to date by allocating adequate protected learning time. Team members feel comfortable about providing feedback to improve services.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises are generally clean and suitable for the provision of healthcare. It protects the privacy of people who use its services and prevents unauthorised access to its premises when it is closed. It keeps its stock and people's information safe. The pharmacy keeps measures in place to help protect its team from COVID‐19 infection.

• Principle 4 – Services

  Standards met

  People with different needs find it easy to access the pharmacy's services. The pharmacy's working practices are mostly safe and effective. It gets its medicines from reputable sources. And it makes sure it stores and manages them appropriately so they are fit for purpose and safe to supply. Members of the pharmacy team know what to do if any medicines or devices need to be returned to the suppliers. They make sure people have all the information they need to use their medicines in the right way.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.

Inspection history summary