Springfield PharmacyGPhC

Pharmacy context

This is a community pharmacy located along a parade of shops on a high street in Plymouth. It sells over-the-counter medicines and dispenses NHS and private prescriptions. It is a relatively new pharmacy and provides a range of services including the New Medicine Service (NMS), the Community Pharmacy Consultation Service, the Discharge Medicines Service (DMS), vaccinations, blood pressure checks and a delivery service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy largely manages the risks associated with its services. Team members know their responsibilities and what procedures to follow. The pharmacy generally keeps the records it is required to by law. And it has appropriate insurance to cover its services. The pharmacy appropriately protects people’s personal information. And team members are aware of how to identify safeguarding concerns and raise these with the pharmacist on duty. The pharmacy does not keep a record of mistakes which happen before medicines are supplied to people. So, team members may be missing out on opportunities to learn.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to provide its services safely. And team members do the right training for their roles. The pharmacy team works well together. And new team members are supported as they develop in their roles.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are generally well maintained. And the pharmacy is sufficiently clean and secure to provide services safely. It is appropriately secured to prevent unauthorised access. The premises help protect the confidentiality of people who use the pharmacy. But the pharmacy could do more to keep all areas tidy at all times.

• Principle 4 – Services

  Standards met

  The pharmacy is accessible, and it supplies its medicines safely to people. The pharmacy obtains its medicines from licenced suppliers and largely stores its medicines appropriately. It delivers medicines in a safe and appropriate way and maintains records of this. It disposes of its unwanted medicines appropriately and generally keeps appropriate records of this.

• Principle 5 – Equipment

  Standards met

  The pharmacy uses appropriate equipment to provide its services. The pharmacy team have access to resources to help them provide safe and effective services to people. And equipment is used in a way which helps protect the privacy of people using the pharmacy.

Inspection history summary