Lawley PharmacyGPhC

Pharmacy context

This is a busy community pharmacy located inside a medical centre in a residential area of Telford. It dispenses prescriptions, sells a limited range of over-the-counter medicines. It supplies medicines to people living in care homes and it provides some medicines in multi-compartment compliance aid packs. The pharmacy provides several other NHS services including the New Medicine Service (NMS) and emergency hormonal contraception (EHC). It assembles ‘just-in-case’ boxes for people receiving palliative care in the community and a substance misuse treatment service is also available. The inspection was completed during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks associated with its services. It maintains the records it needs to by law and it keeps people’s private information safe. Pharmacy team members are clear about their roles and responsibilities. They record their mistakes to help them learn and improve, and they understand how to raise concerns to help protect the wellbeing of vulnerable people.

• Principle 2 – Staff

  Standards met

  Pharmacy team members support one another well and feel able to raise concerns and provide feedback to their manager. Team members complete some ongoing training and they get feedback on their development to keep their skills and knowledge up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, tidy and suitably secured. It provides a professional environment suitable for people to receive healthcare services.

• Principle 4 – Services

  Standards met

  The pharmacy gets its medicines from reputable sources. The pharmacy team stores and manages medicines appropriately so they are suitable for use. The pharmacy’s services are easy to access, and it provides them safely, so that people receive appropriate care.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services. Equipment is suitably maintained, and team members use it in a way that protects people’s privacy.

Inspection history summary