Knowle West PharmacyGPhC

Pharmacy context

This is a community pharmacy inter-connected with a health centre. It is situated on a large site to the south-east of the city of Bristol. There are voluntary organisations on the same site. These offer a number of health-related activities for the local community. A wide variety of people visit the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a good range of services.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy’s working practices are safe and effective. The pharmacy team take action to reduce the risk of mistakes.  And, they learn and act on any mistakes to prevent them from happening again. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the up-to-date records that it must by law. The pharmacy team generally keep people’s private information safe and they know how to protect vulnerable people. The pharmacy encourages people to provide feedback and raise concerns to improve its services but, does not always act on this.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. And, they are able to cover anyone who is off sick or on holiday. The team members are encouraged to keep their skills up to date and they are given time to do this at work. They are comfortable about providing feedback to their manager to improve services and she acts on this.

• Principle 3 – Premises

  Standards met

  The pharmacy generally looks professional and is suitable for the services it provides. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private to talk. But, the room is not completely soundproof so, some people’s conversations in here can be overheard.

• Principle 4 – Services

  Good practice

  The pharmacy offers a good range of services and everyone can access these. It manages all its services effectively to make sure that they are delivered safely. The team members make sure that all people have the information that they need to use their medicines properly. They intervene if they are worried about anyone. And, anyone taking high-risk medicines are targeted for counselling. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy generally has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.

Inspection history summary