Swindon PharmacyGPhC

Pharmacy context

This is a community pharmacy which is based in a medical centre in Swindon. It serves its local population which is mixed in age range and background. The pharmacy opens seven days a week. The pharmacy sells a range of over-the-counter medicines, dispenses NHS prescriptions and supplies medicines in multi-compartment compliance packs for people to use living in their own homes. This inspection took place during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members have some procedures in place to record and review mistakes when they happen. But they could record their near miss mistakes more consistently and use this information to avoid future mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.

• Principle 2 – Staff

  Standards met

  The pharmacy's team members have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team protects people’s private information. And the pharmacy is secure and protected from unauthorised access.

• Principle 4 – Services

  Standards met

  The pharmacy makes sure that its services are accessible, effectively managed and safely delivered. It obtains, stores and supplies its pharmaceutical stock appropriately. Where a medicinal product is not fit for purpose, the team takes appropriate action. The pharmacy does not currently have a hazardous waste bin to dispose of hazardous waste medicines and this may increase the risk to staff and the environment.

• Principle 5 – Equipment

  Standards met

  The pharmacy has access to the appropriate equipment and facilities to provide the services offered. These are used in a way that helps protect patient confidentiality and dignity.

Inspection history summary