WellGPhC

Pharmacy context

This is a busy community pharmacy interconnected with a health centre in the southern suburbs of the city of Bristol. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from their mistakes to prevent them from happening again.

• Principle 2 – Staff

  Standards met

  The pharmacy generally has enough staff to manage its workload safely. And, it is to their credit that the pharmacy is currently managing their work satisfactorily. But, there is uncertainty about future staffing levels and this is unsettling. The team members are encouraged to develop and keep their skills up to date but, they do this in their own time. Those team members who are in training are supported and the whole team are comfortable in providing feedback to their manager to improve services for patients.

• Principle 3 – Premises

  Standards met

  The pharmacy generally looks professional and is suitable for the services it provides. The work areas are tidy and organised. The pharmacy signposts its consultation room so it is clear to people that there is somewhere private for them to talk.

• Principle 4 – Services

  Standards met

  The pharmacy offers a good range of services to meet the needs of the local community. And everyone can access its services. The pharmacy generally manages its services effectively to make sure that they are delivered safely. The team members usually make sure that people have the information that they need to take their medicines properly. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate equipment and facilities for the services its provides. And, the team members make sure that they are clean and fit-for-purpose.

Inspection history summary