Shelleys PharmacyGPhC

Pharmacy context

This busy community pharmacy is located alongside local shops and services in the Bordesley Green area of Birmingham. People using the pharmacy are from the local community and some travel from further afield for the pharmacy’s extended range of services. The pharmacy dispenses NHS prescriptions, and it provides a wide range of other NHS funded services including treatments for minor ailments, seasonal ‘flu vaccinations, COVID vaccinations, sexual health services, stop smoking services, contraception service, and blood pressure testing. Private services are also available, and these include travel vaccinations, treatment for erectile dysfunction and administration of vitamin b injections.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably manages the risks associated with its services to make sure people receive appropriate care. Members of the pharmacy team follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them, and they make changes to help prevent the same sort of mistakes from happening again. The pharmacy team is responsive to feedback and uses this to make improvements. And the team members understand and demonstrate their role in protecting vulnerable people.

• Principle 2 – Staff

  Good practice

  The pharmacy has enough suitably trained and qualified team members to manage the workload and the services that it provides. The pharmacy considers staffing levels as part of future planning for new pharmacy services. It makes sure it completes recruitment and training before any additional work commences. The team members plan absences in advance, so they always have enough cover to provide the services. They work well together in a supportive environment, and they can raise concerns and make suggestions. Members of the pharmacy team have regular training time to help them keep their skills and knowledge up to date, and tasks are delegated to suitably trained members of the team.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe and secure environment for people to receive healthcare services. The pharmacy team has access to private consultation facilities for services such as vaccinations, and if people want to have a conversation in private.

• Principle 4 – Services

  Standards met

  The pharmacy offers a wide range of services that meet the needs of the local community, and the pharmacy team proactively promotes the services. It works in partnership with other healthcare professionals and monitors whether the services benefit the people that use them by following up with them. It manages its services and supplies medicines safely. It gets its medicines from licensed suppliers and stores them securely and at the right temperature, so they are safe to use.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide services safely. The pharmacy team stores and uses the equipment in a way that keeps people’s information safe.

Inspection history summary