Riverview Health Centre PharmacyGPhC

Pharmacy context

The pharmacy is within a health centre in the town of Sunderland. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with its services. And it keeps the records it needs to by law. The pharmacy has written procedures that the team follows. It has appropriate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy team members respond appropriately when mistakes happen. They discuss what happened. And they share learning to reduce the risks of error in the future. But the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training in a variety of ways. The pharmacy team members support each other in their day-to-day work. They feel involved in the running of the pharmacy. And feel comfortable raising any concerns they have.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into packs to help people remember to take them correctly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Inspection history summary