Peak PharmacyGPhC

Pharmacy context

This is a community pharmacy next to a Medical Centre in Worcester, Worcestershire. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines, and provides health advice. It also offers the New Medicine Service (NMS), local deliveries and blood pressure checks. In addition, its team members provide multi-compartment compliance packs for some people who find it difficult to manage their medicines at home.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has some processes to identify and manage the risks associated with its services. Team members understand how to protect the welfare of vulnerable people. The pharmacy protects people’s confidential information well. And members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. And they could do more to ensure all the pharmacy’s records are fully compliant with relevant requirements.

• Principle 2 – Staff

  Standards met

  The pharmacy's team members have the appropriate skills, qualifications, and training to deliver the pharmacy’s services. And the company provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean, it is secure, and professionally presented. And it has separate areas where confidential conversations or services can take place.

• Principle 4 – Services

  Standards met

  People can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources and overall, manages its medicines appropriately. The pharmacy also supplies medicines inside multi-compartment compliance packs in a safe and effective way. But its team members do not always make relevant checks for people who receive higher-risk medicines. This limits the pharmacy’s ability to show that people are provided with appropriate advice when supplying these medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment ensures people’s private information is secure.

Inspection history summary