BootsGPhC

Pharmacy context

This is a community pharmacy located on a shopping park in Shepton Mallet. It serves its local population which is mixed in age range and background. The pharmacy opens seven days a week. The pharmacy sells a range of over-the-counter medicines, dispenses NHS prescriptions, offers drug misuse services and supplies medicines in multi-compartment compliance aids for people to use living in their own homes and in care homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members record and review mistakes that happen and use this information and learning to avoid future mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information well and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong. The pharmacy generally maintains the records that it must keep by law. However, the emergency supply and specials records were not always completed correctly which could mean that the pharmacy is not able to show exactly what has happened if any problems arise.

• Principle 2 – Staff

  Good practice

  The pharmacy staff have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team generally protect people’s private information and the pharmacy is secure and protected from unauthorised access.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are accessible, effectively managed and delivered safely. The pharmacy obtains, stores and manages medicines safely and ensure that all of the medicines it supplies are fit for purpose. The pharmacy team take appropriate action where a medicine is not fit for purpose. But the pharmacy team do not always store medicines in containers with batch numbers and expiry dates which could mean that it would be more difficult to trace these medicines when things have gone wrong.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate equipment and facilities to provide the services offered. The pharmacy uses its facilities to protect patient privacy.

Inspection history summary