Victoria ChemistGPhC

Pharmacy context

This NHS community pharmacy is set on a shopping parade in Banstead. The pharmacy opens six days a week. It sells medicines over the counter. It dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy supplies multi-compartment compliance packs (compliance packs) to a few people who need help managing their medicines. It delivers the NHS Pharmacy First service to help people who have a minor illness or need an urgent supply of a medicine. And people can visit the pharmacy to get their flu jab or travel vaccination or have their blood pressure checked.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy generally manages its risks appropriately. It has written instructions to help its team members work safely. It largely keeps the records it needs to by law. It has the insurance it needs to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy talk to each other about the mistakes they make to try to stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team work well together and use their judgement to make decisions about what is right for the people they care for. They know how to raise a concern if they have one. And they can give feedback to help the pharmacy do things better.

• Principle 3 – Premises

  Standards met

  The pharmacy provides an adequate environment to deliver it services from. And people can receive services in private when they need to. But the pharmacy team doesn’t always have the space it needs to work in when the pharmacy is busy.

• Principle 4 – Services

  Standards met

  The pharmacy has working practices that are generally safe and effective. Its team is friendly and helps people access the services they need. And it keeps adequate records for its vaccination service to show that it has given the right vaccine to the right person. But it doesn’t always give people who use compliance packs all the information they need to take their medicines safely. The pharmacy gets its medicines from reputable sources. And it stores most of them appropriately and securely. Members of the pharmacy team usually dispose of people’s unwanted medicines properly. And they largely carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean and suitable for what it’s being used for.

Inspection history summary