Jaypharm ChemistGPhC

Pharmacy context

This pharmacy is located within a parade of shops on a main road. It serves a mixed local population and a large proportion of patients of Bengali origin. The pharmacy receives most of its prescriptions electronically. It provides a delivery service. It also provides medication in multi‐compartment compliance packs to people who live in their own homes and need help managing their medicines. The inspection took place during the Covid‐19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy adequately manages the risks associated with its services. And it generally keeps the records it needs to by law, so it can show that supplies are made safely and legally. Team members generally respond appropriately when mistakes happen during the dispensing process. People who use the pharmacy can provide feedback. But the pharmacy could do more to ensure that its confidential waste is always disposed of appropriately.

• Principle 2 – Staff

  Standards met

  There are enough staff to manage the pharmacy's workload and they are appropriately trained or enrolled onto suitable courses for the jobs they do. They feel comfortable about raising concerns and complete some ongoing training to help keep their skills and knowledge up to date.

• Principle 3 – Premises

  Standards met

  The premises are secure, clean and maintained to a level of hygiene appropriate for the pharmacy’s services. People can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  People can access the pharmacy’s services. The pharmacy has some systems in place for making sure that its services are organised. It orders its medicines from reputable sources and largely manages them properly. But its multi-compartment compliance packs are not always assembled with the original prescription being present. And this could increase the chance of mistakes happening. And it could do more to ensure that people taking higher-risk medicines are identified and provided with appropriate advice on their medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely.

Inspection history summary