BootsGPhC

Pharmacy context

This is a community pharmacy in the centre of Lenzie. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers a smoking cessation service and seasonal flu vaccinations.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members work to professional standards. They provide safe services and look after people’s welfare. The team members discuss mistakes that happen when dispensing. But, as they don't always record much detail it is more difficult for the team to identify patterns in the mistakes. So, they may miss opportunities to improve and reduce the risk of further errors. ​The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. And team members complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means that they listen to people and put things right when they can. The pharmacy encourages people to provide feedback about its services. And they make changes to their processes when they need to.

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.  And they can speak up at regular meetings. The team members speak about mistakes when they happen. But, they do not always discuss the reasons for the mistakes. And this prevents the pharmacy team from learning from each other.

• Principle 3 – Premises

  Standards met

  The premises is secure, clean and hygienic. It has a consultation room that is professional in appearance. And it is ​an appropriate space for people to sit down and have a private conversation with pharmacy team members.

• Principle 4 – Services

  Standards met

  The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide safe services. But, it does not have the necessary arrangements in place to restrict access to some ​confidential information.

Inspection history summary