Mackie PharmacyGPhC

Pharmacy context

This is a community pharmacy located on a parade of shops. It provides access to services over extended opening hours. ​And it dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It also offers a smoking cessation service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members work to professional standards. They understand their role in protecting vulnerable people. And they complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means they listen to people and put things right when they can. Pharmacy team members record and discuss mistakes that happen whilst dispensing. And they use this information to learn and reduce the risk of further errors. They do not always collect detailed information about the causes of mistakes to help inform the changes they make. The pharmacy keeps most of the records it needs to by law. And it provides training for the team on how to keep confidential information. But it does not always have the controls in place to keep people’s private information secure.

• Principle 2 – Staff

  Good practice

  The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And they identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. It provides access to ongoing training and protected learning time in the work-place. The pharmacy team members support each other in their day-to-day work. And they can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.

• Principle 3 – Premises

  Standards met

  The premises is clean and hygienic. It has a consultation room that is professional in appearance. And it is ​an appropriate space for people to sit down and have a private conversation with pharmacy team members.

• Principle 4 – Services

  Standards met

  The pharmacy provides good access to medicines and advice. But it does not display information about its extended opening times. The pharmacy has working instructions in place for its services. And the instructions support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team's knowledge up-to-date about high-risk medicines. This means that team members know how to support people taking these medicines and when to provide them with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.

Inspection history summary