Reach PharmacyGPhC

Pharmacy context

The pharmacy is in Bearsden​. It dispenses NHS prescriptions and provides a range of extra services. The pharmacy collects prescriptions from local surgeries. And it delivers medication to people in their homes. The pharmacy supplies medicines in multi-compartmental compliance ​packs when people need extra help. Consultation facilities are available. And people can speak in private with the pharmacy team. ​

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members work to professional standards. They provide safe services and look after people’s welfare. The pharmacy keeps records of mistakes when they happen. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. And team members complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means that they listen to people and put things right when they can.

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And it ensures it has enough suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they are proactive. And make suggestions for improvement to keep services safe and effective.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are clean. And the pharmacy provides a safe, secure and professional environment for people to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy displays its opening times and healthcare information in the window. And it lets people know about its services and when they are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy dispenses multi-compartmental compliance packs. And supplies extra information to these people to support them to take their medicines. The pharmacy sources, stores and manages its medicines appropriately. And updates the pharmacy team about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. ​And it keeps it clean and well-maintained.

Inspection history summary