Rowlands PharmacyGPhC

Pharmacy context

This is a community pharmacy co-located with a large supermarket. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. It offers a repeat prescription collection service and a medicines’ delivery service. And it provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers blood pressure and diabetes testing. And provides flu vaccinations and a smoking cessation service. ​The pharmacy moved premises in August 2020. And this was its first inspection.

Standards by principle

• Principle 1 – Governance

  Good practice

  The pharmacy team members work to professional standards. And they follow working instructions to keep services safe and effective. The team members keep detailed records about the mistakes that happen whilst dispensing. And they use this information to learn and reduce the risk of further errors. The pharmacy keeps the records it needs to by law. And it provides training for the team on how to keep confidential information. It has controls in place to keep people’s private information secure. The team members understand their role in protecting vulnerable people. And they complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means they listen to people and put things right when they can.

• Principle 2 – Staff

  Good practice

  The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And they are encouraged to identify and discuss their learning needs at regular review meetings. The pharmacy supports the pharmacy team to learn and develop. And it provides good access to structured training and development. The pharmacy team members support each other in their day-to-day work.  And the pharmacy provides a positive culture of learning.

• Principle 3 – Premises

  Standards met

  The premises is clean and hygienic. It has consultations rooms that are professional in appearance. And they are ​an appropriate space for people to have a private conversation with pharmacy team members.

• Principle 4 – Services

  Standards met

  The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy team members manage the services well. And they make changes so that services continue to improve. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.

Inspection history summary