BootsGPhC

Pharmacy context

This is a community pharmacy located within in a small shopping centre in the town of Livingston. Its main services include, dispensing NHS prescriptions, including serial prescriptions, and selling over-the-counter medicines. The pharmacy provides medicines in multi-compartment compliance packs to people who need help to take their medicines at the right times. And it provides a smoking cessation service and substance misuse service. Pharmacy team members provide advice on minor ailments and medicines’ use.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks with the services it provides. And it keeps the records it needs to by law. Pharmacy team members record and discuss dispensing makes and make changes to prevent the same mistake happening again. They understand their role in helping to protect vulnerable people and they suitably protect people’s confidential information.

• Principle 2 – Staff

  Standards met

  Pharmacy team members have the necessary skills and qualifications they need for their roles and the services they provide. They manage the workload well and provide support to each other as they work. And they feel comfortable to raise professional concerns should they need to.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are appropriate for the services it provides. They are clean, secure and provide a professional image. There is a private consultation room where people can have confidential conversations with a member of the pharmacy team.

• Principle 4 – Services

  Standards met

  Pharmacy team members manage and provide the pharmacy service’s safely and effectively. And they make them easily accessible to people. The pharmacy suitably sources its medicines from recognised suppliers, and it stores them appropriately. And team members carry out checks to ensure they keep medicines in good condition.

• Principle 5 – Equipment

  Standards met

  Team members have access to the appropriate equipment they need to provide the pharmacy services. And they use them appropriately to keep people’s confidential information secure.

Inspection history summary