WellGPhC

Pharmacy context

This is a community pharmacy set in a row of shops in a suburb of a large city. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs. People of all age groups use the pharmacy.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow processes for most services to ensure that they are safe. They record some mistakes to learn from them. Team members are missing opportunities for learning and improving services because they do not record all mistakes. The pharmacy asks people for feedback to help make its services better. The pharmacy keeps most of the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy currently has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is. The pharmacy makes changes, but sometimes expertise is lost. Staff members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Team members can share information and raise concerns to keep the pharmacy safe. Pharmacy team members do not always discuss incidents from other areas of the company. This means they are missing opportunities to learn and reduce the risk of similar incidents.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean, and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. They also use a discreet area for some conversations and supervised consumption of medicines. The pharmacy protects people’s information. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works. The pharmacy replaces equipment that no longer works.

Inspection history summary