W M King & SonGPhC

Pharmacy context

This is a community pharmacy beside other shops in a residential area close to the city centre. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It can also provide substance misuse services. And it dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers seasonal flu vaccination.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow processes for all services to ensure that they are safe. Team members record mistakes to learn from them. They review these and make changes to avoid the same mistakes happening again. The pharmacy asks people for feedback. And team members discuss this to make the pharmacy’s services better. The pharmacy keeps all the records that it needs to. And it keeps people’s information safe. Team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to safely provide its services. It replaces staff during absence when required. This ensures skilled and qualified staff always provide pharmacy services. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Team members can share information and raise concerns to keep the pharmacy safe. Team members make suggestions to improve services. They discuss incidents and learn from them to avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The premises are safe and clean and suitable for the pharmacy’s services. Team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary