M&D Green Gracemount PharmacyGPhC

Pharmacy context

This is a community pharmacy beside other shops on a main road in a suburb. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. And it supplies medicines to a hospice. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers the NHS smoking cessation service and blood pressure measurement. This pharmacy was inspected during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks with its services, including reducing the infection risk during the pandemic. It keeps all records that it needs to by law and keeps people’s private information safe.​ The pharmacy team members follow written processes for the pharmacy’s services to ensure they provide them safely. They record and review their mistakes to learn from them and make changes to avoid the same mistakes happening again. Team members know who to contact if they can have concerns about vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified or team members in training to provide safe services. Team members share information and make suggestions to improve ways of working. They know how to raise concerns if they have any.

• Principle 3 – Premises

  Standards met

  The premises are safe, clean and suitable for the pharmacy services. The pharmacy team members use a private room for some conversations with people, with appropriate hygiene measures in place. Other people cannot overhear these conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to access its services. And it provides safe services. Pharmacy team members follow written processes and have the relevant licences which are required for some supplies. They support people by providing them with information and suitable advice to help them use their medicines. And they provide extra written information to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary