WellGPhC

Pharmacy context

This is a community pharmacy within a partnership centre in the village of Fauldhouse. The partnership centre includes two GP practices, other healthcare services, community services and sports and fitness facilities. The pharmacy dispenses NHS prescriptions received directly from the GP practices and from people walking into the pharmacy. And it is part of the local NHS palliative care network. The pharmacy team advises on minor ailments and medicines’ use. And supplies and sells a range of over-the-counter medicines. It offers the NHS smoking cessation service, and HbA1C testing for eligible people as part of a local pilot scheme. The pharmacy works closely with another Well pharmacy in the village to provide a range of services. The inspection was carried out during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks associated with its services, including reducing the infection risk during the recent pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them and make changes to avoid the same mistakes happening again. The pharmacy keeps people’s private information safe and team members know who to contact if they have concerns about vulnerable people. The pharmacy keeps most records as it should by law.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough trained and competent team members to safely provide its services. It supports team members by providing time for training. Inexperienced team members are well supported and know how to seek guidance if required. Team members make decisions within their competence to help provide safe services to people. They know how to raise concerns if they have any to keep the pharmacy safe.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are clean and suitable for the pharmacy services provided. The pharmacy has suitable facilities for people to have conversations with team members in private.

• Principle 4 – Services

  Standards met

  The pharmacy helps people access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to deliver its services. And team members look after this equipment to ensure it is safe for use.

Inspection history summary