Avante Pharmacy and Travel clinicGPhC

Pharmacy context

This is a community pharmacy beside a supermarket and other shops on a main road into the city. It is in a residential area. It is open seven days a week with extended hours during the week. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers blood pressure measurement. This pharmacy was inspected during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks with its services, including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records it needs to by law and keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy usually has enough team members qualified and in-training to safely provide its services. The pharmacist and experienced team members adequately support those in-training to suitably complete their tasks. And these team members know how to seek guidance if required. The pharmacy provides learning and development opportunities to ensure team members have the knowledge and skills they need. They know how to make suggestions and raise concerns if they have any to help keep the pharmacy safe.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean, and suitable for the services it provides. It has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed. But the dispensary is small for the volume of prescriptions dispensed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to deliver its services. Team members look after this equipment to ensure it works.

Inspection history summary