Dears PharmacyGPhC

Pharmacy context

This is a community pharmacy beside other shops, on a main road close to the city centre. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartment compliance packs and provides substance misuse services. It offers seasonal flu vaccination, the NHS smoking cessation service and blood pressure measurement.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow written processes for all services to ensure that they are safe. Recently they have reviewed these to make sure that they were following them all. They record mistakes to learn from them. And they review these and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records that it needs to by law and has recently improved record keeping. It keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified or training staff to safely provide its services. The pharmacy reviews staff levels and covers absence if required. Team members have access to training material to ensure that they have the skills they need. And the pharmacy gives them time to do this training. Experienced team members show new team members how to carry out activities safely. Team members can share information and raise concerns to keep the pharmacy safe. And they can make suggestions to improve services. They discuss incidents and learn from them to avoid the same things happening again.

• Principle 3 – Premises

  Standards met

  The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. People cannot overhear these conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works.

Inspection history summary