D.CharterisGPhC

Pharmacy context

This is a pharmacy in the town of Kilsyth in North Lanarkshire. Its main activities are dispensing NHS prescriptions and providing some people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. It provides the NHS Pharmacy First service and team members give advice and sell medicines to help people with their healthcare needs.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures to manage risk and help its team members provide services safely. Team members record errors they make during the dispensing process and generally take appropriate action to help prevent a recurrence of a similar error. They mostly keep the records required by law complete and they keep people’s private information secure. Team members know how to respond effectively to concerns from people accessing the pharmacy’s services.

• Principle 2 – Staff

  Standards met

  The pharmacy has suitably skilled and qualified team members to help manage the workload. Team members seek opportunities for ongoing learning to help develop their skills and knowledge. And they suitably respond to requests for advice and sale of medicines.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are clean, secure and suitable for the services it provides. It has appropriate facilities where people can have private conversations with team members.

• Principle 4 – Services

  Standards met

  The pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members appropriately source medicines and they carry out some checks to help ensure they are fit for supply. Team members respond appropriately when they receive alerts about the safety of medicines. They supply people with necessary information to help them take their medicines safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.

Inspection history summary