BootsGPhC

Pharmacy context

This is a community pharmacy on a major route through Hamilton, Lanarkshire. It is situated in a residential area, close to a local medical centre. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including emergency hormonal contraception, smoking cessation, and supplies for people receiving care through substance misuse services. People obtain medicines for minor ailments through the pharmacy first scheme. Some people have their medicines delivered by the pharmacy. The pharmacy was inspected during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Good practice

  The pharmacy has written procedures in place to help ensure pharmacy services are safe and effective. It checks team members' understanding of these procedures and how well they follow them. The pharmacy keeps the records it needs to by law. And members of the team complete regular training so that they know how to keep private information safe. They record things that go wrong and are good at reviewing the records to help identify learning and reduce the chances of similar mistakes happening again.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough team members to manage the workload and they are appropriately trained for their roles. They fully support newer members of the team whilst they undergo training. All members of the pharmacy team complete regular ongoing training to help them keep their knowledge up to date. And they receive protected time to learn while they are at work.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are suitable for the services provided and the pharmacy acts to help make the premises are COVID secure. It has a consultation room available so people can have private conversations about their health.

• Principle 4 – Services

  Good practice

  The pharmacy's services are easy to access. And it manages and provides them safely. Members of the pharmacy team are good at checking people are taking their medicines properly. And they act appropriately to refer people to other healthcare professionals when needed. Team members carry out additional checks when they supply higher-risk medicines to ensure people are using them appropriately. The pharmacy gets its medicines from recognised sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition.

• Principle 5 – Equipment

  Standards met

  Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.

Inspection history summary