I. J. Allan PharmacyGPhC

Pharmacy context

This is a community pharmacy on a parade of shops in Motherwell. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. And it offers a medicines' delivery service to vulnerable people. The pharmacy provides substance misuse services and dispenses private prescriptions. The pharmacy team members advise on minor ailments and medicines’ use. And they supply a range of over‐the‐counter medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy acts to help keep members of the public and team members safe during the Covid‐19 pandemic. It has policies and procedures in place for most of the services it provides. And this supports the team members to provide safe and effective services. The pharmacy has a system in place to learn from its mistakes. Team members discuss dispensing errors and make some improvements to avoid the same things happening again in the future. The pharmacy keeps most of the records it needs to by law. It keeps confidential information safe, and team members securely dispose of personal information when it is no longer required.

• Principle 2 – Staff

  Standards met

  Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And, they learn from the pharmacist to keep their knowledge and skills up to date. Pharmacy team members speak‐up and make suggestions to help improve pharmacy services.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, tidy, secure and is well maintained. It has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. It has made suitable changes to its premises to help reduce the risk of spreading coronavirus.

• Principle 4 – Services

  Standards met

  The pharmacy provides services which are easily accessible. And it generally manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them properly. It has procedures in place to manage safety concerns about medicines. Team members carry out checks to make sure medicines are in good condition and suitable to supply. They dispense medicines according to the Pregnancy Protection Programme requirements. This ensures that supplies are safe and effective.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is clean and well‐maintained. It uses equipment appropriately to protect people's confidentiality. It takes precautions so that people can safely use its facilities when accessing its services during a pandemic.

Inspection history summary