First Stop PharmacyGPhC

Pharmacy context

This is a community pharmacy in the village of Plains, Airdrie. It dispenses NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy provides the NHS Pharmacy First service, a home delivery service and dispenses some medicines in multi-compartment compliance packs to people who need support in taking their medicine correctly.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy correctly identifies and manages most of the risks associated with its services. Pharmacy team members help keep people’s confidential information secure and are adequately equipped to safeguard vulnerable adults and children. The pharmacy has a process to record details of mistakes made during the dispensing process. But team members do not keep records of each mistake or analyse them. So, they may miss the opportunity to identify any specific trends or patterns.

• Principle 2 – Staff

  Standards met

  The pharmacy employs enough team members to manage the dispensing workload. And it supports its team members to update their knowledge and skills. Team members work well together and support each other to help provide the pharmacy’s services efficiently.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are suitable for the services the pharmacy provides to people. There is a suitable consultation room for people to use to have private conversations with team members.

• Principle 4 – Services

  Standards met

  The pharmacy generally provides its services safely and effectively. It sources its medicines correctly. But it stores some medicines outside of their original packaging and they are not labelled with their expiry date or batch number. This may make it harder for team members to identify if the medicines are expired, or for the team to action a medicine recall.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the correct equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.

Inspection history summary