Kyle Square PharmacyGPhC

Pharmacy context

This is a community pharmacy on a parade of shops in the town of Rutherglen, Lanarkshire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It delivers medicines for some people to their homes and also offers a substance misuse service. The pharmacy team advises on minor ailments and provides the NHS Pharmacy First service. The pharmacy supplies some people with their medicines in multi-compartment compliance packs to help them with taking their medicines. The inspection was completed during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team generally follows written procedures to help team members manage the risks associated with the services the pharmacy provides for people. Team members openly discuss why near miss errors happen during the dispensing process and put into place ways they can reduce the risk of similar errors happening again. The pharmacy suitably protects people’s private information, and the team members are confident in their ability to help safeguard vulnerable adults and children. The pharmacy keeps most of the records it needs to by law.

• Principle 2 – Staff

  Standards met

  The pharmacy's team members have the right qualifications and skills to safely provide the pharmacy's services. They work well together to manage their workload and support each other to improve their skills. The pharmacy is good at supporting its team members to improve their knowledge with an ongoing training and development programme. And the pharmacy encourages team members to openly and honestly talk about mistakes made during the dispensing process, so they can all learn from each other and improve the way they work.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are professional in appearance and are kept clean and secure. The premises are of a suitable size to manage the pharmacy's services. The team works well to keep tidy the areas where it dispenses medicines. The pharmacy has a suitable sound‐proofed room where people can have private conversations with the pharmacy team members.

• Principle 4 – Services

  Standards met

  The pharmacy offers a range of accessible services that support people’s health needs. The pharmacy appropriately manages its services. It obtains its medicines from reputable sources. And it mostly stores and manages them as it should.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for its services. And it appropriately uses its equipment to protect people's private information.

Inspection history summary