Rowlands PharmacyGPhC

Pharmacy context

The pharmacy is in the same building as Woodstock Medical Centre. And a short distance away from a sister branch. The pharmacy dispenses NHS prescriptions and provides a range of extra services. A consultation room is available, and people can speak to pharmacy team members in private. ​

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members complete training and work to professional standards. They provide safe services and look after people’s welfare. The pharmacy keeps records of mistakes when they happen. And senior pharmacy team members carry out checks to make sure the pharmacy is running safely. The team members discuss the need for improved safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. And team members complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means that they listen to people and put things right when they can.

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance and identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop and it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.  And they can speak up at regular meetings and make suggestions for improvement to keep services safe and effective.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are clean. And provide a safe, secure and professional environment for people to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy is accessible to people with mobility difficulties. It displays its opening times and service information in the window.  And there is access to some patient information leaflets inside the pharmacy. The pharmacy has up-to-date working instructions in place for its services. And this provides support for the pharmacy team​ to work in a safe and effective way. The pharmacy sources, stores and manages its medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.

Inspection history summary