Porter Pharmacy ClerkhillGPhC

Pharmacy context

This is a community pharmacy beside other shops in a residential area. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. This pharmacy was inspected during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks with its services, including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. The pharmacy keeps all the records that it needs to by law, but some are incomplete. Team members record some but not all mistakes, but they do not routinely review these. They could be missing opportunities to learn and make improvements.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced team members to safely provide its services. They are trained and competent for their roles and the services they provide. The pharmacy gives them time for training during the working day. And it makes adjustments to support team members enabling them to continue their role safely. Team members make decisions within their competence to help provide safe services to people. And they use their professional judgement to help people. They feel comfortable to make suggestions and raise concerns if they have any to keep the pharmacy safe.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean and suitable for the services it provides. It has good facilities for people to have conversations with team members in private.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to access its services which it provides safely. Team members follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Team members know what to do if medicines are not for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to deliver its services. The pharmacy looks after this equipment to ensure it works. Team members act appropriately to address any malfunctions.

Inspection history summary